Exchanges & Returns

Welcome to mancheront.com (hereinafter designated as “Website”), the public, e-commerce website for Mancheront Pty. Ltd. (hereinafter designated as “MANCHERONT,” “We,” or “Us”).  The Website is provided as a service to our customers (hereinafter designated as “You”, “Your”).

The products (hereinafter designated as “Product”, “Products” or “Product(s)”) We make available on this Website are for Your personal, non-commercial use only. 

Any risk of loss or damage to the Product(s) is transferred to You or a third party designated by You takes physical possession of the Product(s) (hereinafter designated as “Transfer of Ownership”).

7. Exchanges, returns and refunds

You have fourteen (14) calendar days from the date of delivery to exercise Your right of withdrawal and ask for a refund or an exchange. You must write a withdrawal declaration to Us. To do so, You must formally inform Us by contacting us or writing an email to the following email address: hello@mancheront.com

 

7.1 All our Product(s) goes through extensive quality control before dispatched to You. However, You are entitled to claim for a refund if the defects / damages to the Product(s) delivered is not caused by You after the Transfer of Ownership.

7.2 To qualify for an exchange or return, You must return the received Product(s) with all the below criteria:

  • in its original box & packaging;

  • together with all supplied accessories (watch cushion, manual booklet, warranty card, microfiber cloth, extra links & screwdriver);

  • in its original unworn condition;

  • with the protective stickers on the glass, case back and bracelet of the watch;

  • without any trace of use, wear, marks, or damages;

  • together with the delivery note and / or the corresponding invoice;

  • within fourteen (14) calendar days from the date of delivery.

7.3 You will bear the cost of returning the Product(s).

7.4 Product(s) returned by You due to manufacture defect will be refunded in full, including the cost incurred by You in returning the item to us.

7.5 Product(s) returned / exchanged by You because of a change of mind shall be charged a 10% restocking fee.

7.6 Any Product(s) that does not arrive with their original packaging or that are returned in a condition that precludes their future sale (such as worn or damaged) will be rejected by Us and may be sent back to You at Your expense (We will contact You to have the Product(s) shipped back to you): in such an event, no refund shall be paid to You. As a business, We need to be able to resell any returned Product(s). We unfortunately cannot accept a return if the Product(s) has been worn or shows any trace of use, wear, marks, or damages whatsoever.

7.7 In view of the considerable value of the Product(s), it is recommended that the You obtain shipping insurance for the Product(s) being returned to Us, given that You shall be responsible for the safekeeping and custody until such time as they are received by MANCHERONT.

7.8 Should You refuse to pay the taxes & duties required after the dispatch of the Product(s), the Product(s) will be returned to Us by our logistics partner. A refund less shipment fee (to and from Us) will be issued to the You.

7.9 If We are unable to deliver to the country of Your choice or that there are other restrictions in place, We will contact You immediately for an alternate address or We have the right cancel and refund Your purchase in full (if an alternate shipping address is not an option).

8. Payment of refunds

Any Product(s) returned by means that does not comply with the instructions contained in the clauses above may be rejected by MANCHERONT: it may therefore not give rise to an exchange or refund, and indeed may lead to MANCHERONT making a claim for compensation if it is noted that the Product(s) has been damaged or deteriorated.

8.1 We shall defer payment until We receive and check the returned Product(s). Please allow some time for the arrival of return shipment and insepction.

8.2 If the refund is accepted by MANCHERONT due to manufacture defect; MANCHERONT shall refund all the payments received without undue delay, and in any case no more than ten (10) working days after the date when MANCHERONT accepts Your request for a refund claim.

8.3 If the refund is accepted by MANCHERONT due to change of mind, MANCHERONT shall refund the payments received, excluding 10% restocking fee and payment processing fees without undue delay, and in any case no more than ten (10) working days after the date when MANCHERONT accepts Your request for a refund claim.

8.4 MANCHERONT shall make the refund using the same method of payment as the one used by You for the original transaction.

8.5 Refunds will only be made in the same currency as the original transaction and We are not responsible for any differences in foreign exchange rates or charges imposed by your bank / card issuer.

 

9. Products not covered by the right of refund

In accordance with the regulations in force, the right of refund may not be exercised for tailor-made Product(s) based on Your specifications or personalization, or to Product(s) unsealed by the client that cannot then be sent back for reasons of hygiene or of health and safety.


MANCHERONT reserves the right to update these policies as deemed necessary and at our discretion. The latest version will supersede all preceding versions (except for duration of warranty which is fixed at time of purchase).